Case Studies - Non-clinical

Short videos from colleagues across digital, programme, operations and transformation sharing what the EPR will mean for how we work. Click a name to watch.

Iain Young

Chief Operational Information Officer explains how he and the team work to ensure the EPR system will be safe and functional.

Britt van-Rooyen

Chief Operations Information Officer at the JPUH explains how the EPR should speed up the discharge process for patients.

Ian Riley

Director of Digital and Data at the ICB says when the EPR is here, patients won't have to keep repeating their story to different members of staff.

Tarandeep Dhillon-Smith

Deputy EPR Programme Director explains the engine for the EPR programme.

Ed Prosser-Snelling

Group Director of Digital has been working in healthcare in Norfolk and Waveney since joining as a junior doctor since 2007 and says the EPR is going to transform the way we deliver care. He cites improved clinical quality, service efficiencies and better access to research data among the changes ahead.

Carly West-Burnham

Director of Transformation is excited about the positive changes for staff and patients the EPR will bring with benefits including removing that anxiety felt when information from previous appointments is not easily found.

Jon Harrowven

Transformation and Adoption Lead, works with the team to get ready for the new EPR programme from change readiness to training.

Emily Browne

Senior Change Agent, says it is her job to make sure everybody is happy with the implementation of the EPR.

Charlie Bird and Sarah Burroughs

Divisional Business Manager and Deputy Lead Nurse. They are both looking forward to being able to track a patient's journey with documentation in one place and the smooth flow of follow up letters and other information.

Heidi Tennant

Medical Secretary. Heidi has seen a lot of different computer systems in her 37 years as a medical secretary. She is looking forward to a streamlined system which will reduce the number of places she needs to access to find information.

Claire

Deputy Admin Manager. Claire says patients will have an improved journey and staff will find the process for moving to different areas simpler.

Jamie Kirkham

Patient Experience Assistant, announces his move to the EPR change team and explains how the EPR will help clinicians make quick, personalised decisions about care.

Elizabeth Reynolds

Ward Clerk, has worked with an EPR before at a different hospital.

Section Menu

EPR Unlocked: Five days to see and try our new Electronic Patient Record
Get hands-on with our new EPR during EPR Unlocked, with demos, activities and opportunities to ask questions ahead of the May 2027 go-live.
How long does it take you to log in?
Looking at expected benefits of the EPR: hoping to stop patients falling over
What happened at Digifest 2026 at the Norfolk and Norwich?
Are you in our photos from Digifest 2026 at the Paget?
Hoping to stop patients from falling in hospital
Huron Consulting Group joins the Norfolk and Waveney EPR Programme
Huron Consulting Group have joined the Norfolk and Waveney EPR programme to support delivery of MEDITECH Expanse - the new digital system being designed and built for our university hospitals group.
Finding out more about a Lead Local Clinical Safety Officer
Marisol Warthon-Medina, Lead Local Clinical Safety Officer NWUHG explains her role involves spotting potential risks before they turn into problems.
What's happening at Digifest 2026?
Interested in the future of healthcare?
Wondering what the digital health map is all about?
Understanding how your work is helping build the EPR
Nick Ansell - at the EPR helm
Nick Ansell steps into the leadership of our EPR programme
How will work change for a health care support worker when the EPR is here?
Case Studies - Non-clinical
What do administrative and other non-clinical staff think about the EPR?
What will change for a health care support worker when the EPR is here?

2026
- Clinical case studies
- Show the steps you take to help patients through our hospitals

Useful Links

Acute Hospital Websites

NHS Norfolk and Waveney University Hospitals Group - find out more

Norfolk and Waveney Integrated Care System Website