Show the steps you take to help patients through our hospitals
Staff across the Group are playing a key role in the future of our care delivery, as work continues on our new Electronic Patient Record (EPR) system.
They will be asked over the next few weeks to demonstrate how they work, to help ensure the EPR supports every stage of the patient journey.
Look out for the EPR Change Team, wearing their distinctive purple tops and fleeces, visiting different departments to observe, listen, and learn. They will be asking questions and standing elbow to elbow with staff to capture exactly how things happen.
This new walking the floors learning exercise is to validate information previously gathered and to fully understand the exact steps currently taken to ensure a patient moves through various different pathways.
As the most effective way to gather this information is by learning from staff across our Group, the team will be out and about in our three acute hospitals over the coming weeks.
The detailed information gathered will help with the next stage of the EPR build. Currently the new EPR system is being refined around 14 broad patient journeys, from arrival to discharge and beyond.
Each pathway includes key components such as referral, registration, triage, booking, tests, treatment area and discharge. The validation work is to connect everything together to confirm every task, referral, and data entry that supports a patient’s smooth journey through care - and check those journeys work in the new EPR.
The detailed information will validate the various processes with the people who know them best - the staff doing the work every day – and inform the accuracy of the EPR build to ensure everything that needs to be, is included.
Many clinical and non-clinical staff were involved with the early information gathering which has informed the design and build of the EPR system, this gathering of the final details will check the build has everything it needs.
If you see the purple-clad team in your area, please do take a few minutes to help them. Your input will help ensure the new EPR will work for everyone.